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Booking and Payment

Making a Booking: Bookings are made via the secure pages on our web site or by telephone. We accept Amex, Visa, MasterCard, Visa Delta, Switch, JCB and Solo card for reservations. In some cases credit cards accepted to secure reservation may not be accepted at certain hostels. Please check each hostel page as to what forms of payment are accepted at the reception desk. Each booking is handled personally by a member of our staff. A 10.00% non-refundable deposit is taken for each hostel reservation. There is a minimum charge of 5.00 GBP; that means if the 10.00% booking deposit is under this amount, Ltd charge you 5.00 GBP, but only the original 10.00% will be deducted from the hotel bill on arrival. By making a booking you agree that this charge is non-refundable and non-transferable in any circumstances (including cancellation). The remainder to pay (90.00%) is paid at the hostel before or after arrival (depending on hostel policy). Some hostels reserve the right to charge the entire stay before arrival (this is listed in the comments of the web page for the hostel). All rates quoted include all charges and taxes unless otherwise specified. It is the customer's responsibility to check the rates before booking. reserves the right to refuse or cancel bookings when the booking deposit cannot be processed via the credit card details.

When booking via the web site, you shall be charged the '92 Rate' or 'Studios92 Rate' as listed on the page of the hostel unless otherwise specified. Bookings without credit card details are replied to and then removed from the system.

Booking by Fax: Reservations made by fax are accepted only with valid credit card details. Due to the additional handling time, fax reservations have a longer turnaround time and are not suitable for last-minute or urgent bookings. Each reservation fax must also contain an e-mail address of the customer, so that the confirmation can be sent back via e-mail (see Confirmation by Fax below).

Credit Card Information: Hostel reservations can be made with another person's card details; permission and billing details are required. Please note that for security purposes, the cardholder may be contacted to make sure any charge is authorised. Ltd treats credit card security very seriously. Our secure booking form is protected by 128-bit SSL (Secure Socket Layer) encryption. We do not suggest sending credit card details via standard e-mail. Ltd will not be responsible for, and will not accept any card details that are sent this way. If you are concerned about your card details, please contact a member of our staff.

Liability of Credit Card Transaction: If unauthorised charges appear on your credit card statement for the card used to make the booking, any time during or after you make your reservation, conduct your transaction or disclose your credit card details on the web site, (or associated sites) shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure.

Room Type: Hostels usually do not have en-suite (attached shower/toilet) )rooms. If two prices are given next to each other on the web site, the lower rate is a basic (non en-suite) room. If no option is specified, the reservation team will assume the booking is for a basic (non en-suite) room. In most cases, basic (continental) breakfast is included.

Payment before Arrival: Generally, after the non-refundable deposit is taken, there is no need for any further payment before arrival, unless specified on the hostel web page. Some hostels reserve the right to charge the entire stay before arrival. This is listed on the web page of the hostel.

Group Bookings: Please contact our staff before placing group bookings. The rates or conditions of group bookings may change according to the size of the group, time of the year and the length of stay. Full payment before arrival may also be required. Group bookings require credit card or cheque payment for the booking deposit.

Hostel Listings: Whilst great care is taken to ensure the details of the hostel match the listing on and its related websites, Ltd accepts no responsibility for details or rates that the hostel may have changed without notice.


Reservation Confirmation: After completing the booking form, you will receive an automatic e-mail with your booking form details. This is not a confirmation. Once your booking is received and processed, you will receive a confirmation by e-mail. Please read this confirmation carefully - it contains your reservation number, all of the relevant details and information for check-in. The confirmation should be printed out as your reference. Ltd shall not be liable for any losses as a result of the printed confirmation not being produced on arrival. It is also a condition that a customer must report any errors concerning the booking confirmation immediately to the staff, so that another confirmation can be sent. Ltd accepts no liability for bookings not received or processed due to data incorrectly entered into the booking form, including e-mail address, fax or phone numbers.

If the Hostel is Full: If the chosen hostel room is not available, our reservation team will contact you via e-mail to arrange or offer equivalent accommodation. In these cases, a different size of dorm may be offered, so please read this e-mail carefully. Failure to reply or contact our team regarding your reservation will mean your booking will be removed from the system. In this case another booking form will need to be submitted to resume the process. Any questions to our booking team.

Room Assignment: The hostel management reserves the right to change the room of equal or better standard (and requirements) during or before your stay. Hostels reserve the right to move bookings in busy periods to a different size dorm or room.

Confirmation by Fax: Confirmations are only sent via e-mail. If you require a faxed confirmation, please contact a member of our staff.

Changing / Cancelling Bookings

Changing Bookings: Changing the arrival date, number of people or room type may be subject to an additional 10.00 GBP per booking. If a room is not available for the additional required nights or the persons added, the booking may need to be moved to another hostel or alternate accommodation, with no refund of the deposit taken for the original booking. Changing the arrival date without the notice specified on the hostel page may incur a charge of one night. Extending the stay is always possible depending on room availability. Please note that shortening a stay requires 72 hours notice according to the hostel cancellation policy. The 10% deposit taken for the original booking are non-refundable.

Cancelling Bookings: To cancel your hostel booking you need to contact the reception desk of the hostel directly. The telephone number and details are supplied on your confirmation. Some hostels may require written notice. Failure to give the notice specified for cancellation may mean a charge equivalent to one night stay to the credit card supplied with the booking. This charge is in addition to the non-refundable deposit already taken for reservation. As agreed above, the 10.00% (GBP) charge is not refundable regardless of cancellation notice. As a courtesy, you are welcome to also notify a member of staff.


Arrival Instructions: On your booking confirmation the address of the hostel and the nearest tube station are listed. Please ensure that your arrival time matches with the reception times of the hostel. Ensure that you allow enough travel time from your airport to the hostel. You can see the opening hours of the reception on each hostel page. If you are going to arrive late, we suggest a hostel with a 24 hour reception. Ltd accepts no responsibility for bookings made without consulting the opening times of the reception before booking. Ltd shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in accommodation, sickness, weather strikes or any other cause. All such losses, additional expenses or claims will be borne by the person who has booked the accommodation. Any questions or issues with the hostel should be brought to the attention of the hostel manager on arrival.


Leaving your accommodation: Some hostels may ask you to pay on departure instead of arrival. In this case payment is due using the methods listed on the hostel web page. Failure to arrange payment means the hostel may charge the outstanding amount on the credit card used to make the reservation. Any errors on your bill on departure are to be reported to hostel staff immediately.

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